How it works
- Order online – you receive a confirmation by e-mail.
- Our accounting department sends you the invoice.
- Your design is printed or embroidered for you.
- After payment, you can pick up your order at the ISR Reception.
How does ordering work?
Choose your items, colour, size and logo, and order online. You receive a confirmation by e-mail, and our accounting department sends you the invoice.
How do I pay?
You pay by invoice. The invoice is sent to you by our accounting department after your order.
Where do I get my order?
There are no shipping costs: after payment, you can pick up your order at the ISR Reception.
Which size should I choose?
If you are unsure about the right size, please write to MarketingTeam@isr-school.de – we are happy to advise you.
What are the products made of?
Our apparel is made from 100% organic cotton and is Fairtrade-certified.
What do the logo options mean?
For most textiles you can choose between Logo 1 to Logo 5. When you select a logo on the product page, the picture shows it on the garment.
Can I return or exchange items?
Because every piece is personalised for you, please check size and logo carefully before ordering. If something is wrong with your item, contact us at MarketingTeam@isr-school.de and we will find a solution.
My item is faulty – what now?
Please send us a short e-mail with your order number and a photo to MarketingTeam@isr-school.de. We will take care of it.
Do you offer vouchers?
Yes – our ISR Gift Voucher. Choose your amount and add a personal message; the voucher is sent by e-mail right after your order. The recipient redeems it for any item and chooses colour, size and logo themselves.